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First Penn Bank serves Eagle fans, historians, and everyone
in between. The company has 13 branches in and around Philadelphia. Like
most banks, First Penn realized that in order to provide a secure environment
for employees and customers, they needed to invest in technology that
would provide a complete solution to the specific issues encountered in
a banking environment. These issues include potential fraud, errors, or
litigation surrounding the transactions that take place at the ATMs or
teller stations. Prior to 2001, First Penn had been using 35 mm cameras
that would start taking pictures at the push of a button and VCR recorders
with VHS tapes. Cordy Taylor, head of IT at First Penn knew that the next
generation of surveillance system wasn’t going to be analog video
but had to be a digital system.
By early 2002, First Penn had implemented cVideo into all
their branches providing the bank with the ability to remotely monitor
operations from their command operations center. Each branch has between
6 and 12 cameras. Several of the cVideo systems are also integrated with
the ATM machines, allowing First Penn staff to verify questionable ATM
transactions by viewing the associated video. First Penn also uses cVideo’s
network management software, NetManager. The utility allows the bank’s
IT staff to remotely check the health status on the cVideo systems and
deliver configuration changes and updates. Cordy Taylor recounted his
reasons for deciding to use cVideo technology: “We needed a product
that could adapt to our unique IT network infrastructure and a company
that could tailor their software to our specific organizational needs.
cVideo met both these requirements and provided us with capabilities beyond
our expectations.”
The investment in the cVideo technology has paid off for
First Penn in many ways. The cVideo system helped unravel numerous cases
of fraud, false liability claims at the ATM and transaction errors at
the teller station. Most of all, the system provides peace of mind for
the management, the employees, and customers at First Penn Bank. Everyone
takes comfort in knowing that there is an extra set of eyes watching their
hard earned money. Future plans for First Penn include the addition of
another branch, which will also be fully equipped with cVideo technology.
Further, First Penn is implementing a cVideo integrated video and access
system in their command operations center. The cVideo system will provide
seamless integration with a new Access System to control and protect against
unauthorized entry into this critical corporate infrastructure.
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