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Mike Shearon, president of M&N Enterprises has operated
three 7-Eleven® stores in San Diego and Poway since 1988. Due to dwindling
profit margins in an increasingly competitive convenience store industry,
Shearon was forced to thoroughly evaluate his businesses to assure long-term
profitability. Despite creating an atmosphere of trust and accountability
among his employees, Shearon figured that at least 1% of his monthly merchandise
sales were lost to internal shrinkage. Further, Shearon or his wife had
to drive from store to store, all across San Diego, on a regular basis
to look after their operations. Shearon required a solution for his store
that would allow him to not only address his shrinkage problem but also
provide security and operational efficiencies.
cVideo provided Shearon with a digital video system that
would allow him to view his store operations from home or from one store
to another. The system also integrates with the 7-Eleven® point-of-sale
system to enable Shearon or his managers to review suspicious transaction
events and view the corresponding video within seconds. CRB Security installed
8 cameras in each of Shearon’s stores and placed the cameras strategically
to cover the register and safe area, the store floors, the back door,
cooler area, and office. This way, Shearon can have his eyes on all areas
of his business at any given time.
After implementing cVideo technology in all three
of his franchised 7-Eleven®
stores, shrink has been cut in half and sales are up despite a sputtering
economy. “It’s been about three months since we’ve implemented the
technology, but we’ve been overwhelmed by the capabilities it had since
the second day. We’ve knocked off at least half of our shrink and our new
equipment pays for itself because of what we save, plus we’re keeping a
better quality employee,” says Shearon. In addition to reducing his
shrinkage, Shearon was able to drastically reduce the amount of necessary
store visits by being able to control his store operations remotely
through the cVideo software.
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